Return Policy
Seaport Gear 15-Day Return Policy
Our 15-Day Return Policy applies for all transactions. Customers are responsible for the return shipping cost and proper protective packaging of the merchandise. The returned item must include the approved Return Merchandise Authorization Number (RMA Number) as provided with your request within the 15-Day Return Policy time frame. To submit your RMA Form request for returns or exchanges, please Contact Us. Returns: For refunds, please submit your request for an RMA as soon as possible. All returns must be received at our facility within the posted 15 day policy, we do not offer extensions. Simply requesting a RMA within the 15 day policy does not complete the return approval. All returns must be received within the 15 day policy so we may validate your request. We do not accept open, used or tampered merchandise. Be certain to properly package your return shipment. Exchanges: If you need to exchange an item, please inform us immediately, so we may resolve any issues you have without delay. * All merchandise for refund request must be received at our facility in the same condition: brand new, unopened, unused, and without damage. Returned item must match our internal records of the product we sold you (i.e. serial number, model number and MAC address) in order to avoid any delays in processing your request. * Opened, used, and merchandise that has been verified as defective are eligible for even exchange only. * We do not offer items for testing or evaluation. Seaport Gear is not responsible for compatibility issues. All items are brand new unless specifically described otherwise in product listing details. * Items purchased with store credit will not be eligible for refunds or exchanges. * All returns and exchanges must be received at our facility with all associated packaging. * Tracking number of the returned item must be emailed to us within the posted time frame. While it is rare to refuse a request for refund, Seaport Gear will refuse a customer return for the following when the returned product has:- A different serial number than the one Seaport Gear originally shipped.
- Opened item, Used or Tampered, Missing parts or missing the original product packing material.
- Received outside the RMA deadline or posted return policy of 15 days. We are not responsible for delayed return by carrier. It is the responsibility of customer to ensure the return is shipped with adequate time to comply with our 15 day return policy.
- Returned to our facility without first obtaining a valid RMA number or ‘Return to Sender’ refused delivery.