Our 15-Day Return Policy applies for all transactions.
Customers are responsible for the return shipping cost and proper protective packaging of the merchandise. The returned item must include the approved Return Merchandise Authorization Number (RMA Number) as provided with your request within the 15-Day Return Policy time frame.
To submit your RMA Form request for returns or exchanges, please CLICK HERE.
Returns: For refunds, please submit your request for an RMA as soon as possible. All returns must be received at our facility within the posted 15 day policy, we do not offer extensions. Simply requesting a RMA within the 15 day policy does not complete the return approval. All returns must be received within the 15 day policy so we may validate your request. We do not accept open, used or tampered merchandise. Be certain to properly package your return shipment.
Exchanges: If you need to exchange an item, please inform us immediately, so we may resolve any issues you have without delay.
* All merchandise for refund request must be received at our facility in the same condition: brand new, unopened, unused, and without damage. Returned item must match our internal records of the product we sold you (i.e. serial number, model number and MAC address) in order to avoid any delays in processing your request.
* We do not offer items for testing or evaluation. Seaport Gear is not responsible for compatibility issues. All items are brand new unless specifically described otherwise in product listing details.
* Items purchased with store credit will not be eligible for refunds or exchanges.
* All returns and exchanges must be received at our facility with all associated packaging.
* Tracking number of the returned item must be emailed to us within the posted time frame.
While it is rare to refuse a request for refund, Seaport Gear will refuse a customer return for the following when the returned product has:
A different serial number than the one Seaport Gear originally shipped.
Opened item, Used or Tampered, Missing parts or missing the original product packing material.
Received outside the RMA deadline or posted return policy of 15 days. We are not responsible for delayed return by carrier. It is the responsibility of customer to ensure the return is shipped with adequate time to comply with our 15 day return policy.
Returned to our facility without first obtaining a valid RMA number or 'Return to Sender' refused delivery.
Please contact our company for additional assistance and we are always happy to help our customers in order to maintain your confidence and satisfaction.
Please read these Terms and Conditions ("Terms", "Terms and Conditions", “Terms of Sale”) carefully before using this website (the "Service") operated and owned by Seaport Cloud LLC ("us", "we", "our" or "Seaport"). This policy, it’s terms, conditions and agreements are conditional as set forth below. You agree, by any form of use with this site and any of the content, to the Term of Sale, Term’s and Conditions and respective policies.
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, entities, agencies, and affiliates who wish to access or use the Service.
By accessing or using this service, you agree to the Terms of Sale, Terms of Service and Terms of Support. If you disagree with any part of the terms then you do not have permission to access this website or Service and any expectation of entry or use by any manner is void and prohibited.
If you wish to purchase any product or service made available through this website, owned and operated by Seaport Gear, and or the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your credit card security code as provided on the rear of your credit card and your credit cardholder billing address (billing and shipping address details must always be identical to the credit cardholder billing address). We do not ship to alternate addresses that are other than the credit card specific billing address.
Payment Method Accepted:
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, complete and authorized to use the credit card. We reserve the sole right to cancel any transaction based upon the information not validated during processing. Credit card details will be validated during processing to authenticate the transaction, in the event the billing details do not match the cardholder details, we will cancel the transaction without further notification.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, billing and shipping details not authentic or verified and/or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected for any reason.
Please read our 15-Day Return Policy for additional details.
Seaport Gear is not responsible for merchandise once it has been delivered to your address. When Seaport Gear receives notification from our carrier, either USPS or FedEx, where the merchandise shipment has been delivered (proof of delivery), you the customer are the single sole person responsible for the delivery at this point. All orders contain tracking details; we monitor the tracking details as a matter of formality to conclude when and where the merchandise has been delivered. When we receive tracking details where the merchandise has been "DELIVERED", we conclude the transaction complete. All transactions are only shipped to the credit cardholder billing address.
When using PayPal as an alternate form of payment, all orders will only be processed and shipped to the exact address as provided in the PayPal order details. We do not alter, modify or change any shipping information once your order has been received. If you request to modify or change a delivery address, via email following the order submission, your order will be cancelled and you must reorder or accept the order as submitted in it's original detail as provided by PayPal.
All orders will be shipped to the credit cardholder billing address unless otherwise approved. Alternate shipping address is prohibited. Orders with alternate shipping address will be cancelled.
USPS may be experiencing delivery delays in some areas. Select products are delivered within 3-5 business days or 2-3 business days after shipment. We are not responsible for delays imposed by USPS after the product has been shipped.
If USPS is not able to complete the delivery of the merchandise, your order will be returned to our facility where we will inspect the merchandise and promptly issue a refund following any policy guidelines agreed upon during the checkout process that include handling fees where the order has been "Returned to Sender" or "Refused" the delivery. If a customer request the package be "Refused" for delivery or the package has "Returned to Sender" with the carrier, we do administer a handling fee since the proper procedure for RMA and the return policy has been disregarded by the customer.
You may contact the perspective manufacturer for warranty related service.
Warranty service from the manufacturer is available where the 14-Day exchange period has expired. The warranty does not cover negligence or damage to the product.
Manufacturer warranty periods vary from each product and model number, please reference your product for warranty related details or contact our company if you need further assistance.
With respect to certain products that require firmware or software updates, we are not responsible for any software updates in the event the firmware or software update fails.
In the event you experience compatibility with your hardware, please note we do not provide support with compatibility setup, software, firmware or configuration installations. Compatibility for each product where applicable should be researched based upon your intended configuration. If you are not certain about your product compatibility, please consult the product manufacturer for specific information and additional details.
Seaport Gear constantly updates products, categories and service offerings on our website. We may experience delays in updating information on the Service and our advertising on other web sites. The information found on this Service may contain errors or inaccuracies and may not be complete or current. Products or services may be described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service. We are not responsible for typographical or product image errors as all products sold are specific to the manufacturer name and model number and best updated from the manufacturer specification details.
We, therefore, reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. If copies, printed material or digital downloads of products are made for reproduction or otherwise future use, we recommend you update your information with our website regularly in order to receive the most accurate details.
When you create an account with Seaport Gear, you state and agree that you are 18 years or older, that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination or removal of your account from Seaport Gear and our related Services.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
The Service and its original content, features and functionality are and will remain the exclusive property of Seaport Gear and its licensees. The Service and this website, Seaport Gear, is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Our Service may contain links to third party web sites or services that are not owned or controlled by Seaport Gear.
Seaport Gear and this website has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or service. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Seaport Gear shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless Seaport Gear and its employees, licensee and suppliers, vendors, representatives, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of this website, Seaport Gear and this entire “Service”, by you or any person using your account and password, or b) a breach of these Terms. You additionally hold harmless for any data loss or configuration related to a defective product or malfunction service as agreed upon by your submission, account creation and/or service request within this site or “Service”.
In no event shall Seaport Gear nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of this website, Seaport Gear and the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchant ability, fitness for a particular purpose, non-infringement or course of performance.
Seaport Gear its subsidiaries, affiliates, suppliers, distributors and its licensee’s do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
These Terms shall be governed and construed in accordance with the laws of Texas, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us for additional information.
Last Update: August 01, 2020
* This policy is subject to change and update at any time without notification.